1. Acceptance of Terms

By accessing the website, booking an experience, or participating in any activity organized by Barcelona Slow Travel, you agree to be bound by these Terms & Conditions. This includes, but is not limited to:

• Accessing the website (regardless of intent to book).

• Booking an experience, whether directly through our website, via third-party platforms, or through partner companies.

• Participating in an experience, whether paid, free, or as an invited guest.

• Utilizing advice provided by Barcelona Slow Travel via experiences, website content, social media, email, phone, or any other official communication channel.

​

If you do not agree to these Terms & Conditions, you are not permitted to engage in any of the above-mentioned activities.

 

2. Payment & Booking Policy

• Full payment (or a 50% deposit in certain cases) is required to confirm a booking.

• Payments can be made directly through our website or via bank transfer for large group bookings.

• If a deposit is made, the remaining balance must be paid according to Barcelona Slow Travel’s instructions before the experience takes place.

• No date is secured until payment has been received and confirmed by Barcelona Slow Travel.

 

3. Refund & Cancellation Policy

At the time of booking, customers can choose between two refund options:

 

A. Non-Refundable Booking

• This option provides the most cost-effective rate but is strictly non-refundable under any circumstances.

• Customers may still modify their booking as per Section 3.C.

 

B. Enhanced Refund Option via Protect Group

• Customers who select this option may be eligible for a full refund in specific cases, as determined by Protect Group.

• Barcelona Slow Travel does not process or approve refunds for this option. Customers must submit refund claims directly to Protect Group and comply with their eligibility terms.

• Customers should carefully review Protect Group’s Terms & Conditions before selecting this option.

 

C. Modifications & Rescheduling

• Customers may request a date change or group size adjustment at least 30 days before the scheduled experience.

• Changes are subject to availability and may incur additional costs.

• Each booking is eligible for only one modification request. Additional modification requests may be denied or subject to an administrative fee.

• Requests made less than 30 days before the experience may not be accommodated.

 

D. Refunds for Legacy Bookings (Prior to the Enhanced Refund Option)

For customers who booked before February 3, 2025, and do not fall under the new refund policy:

• More than 15 days before: 80% refund.

• Between 15 days and 72 hours before: 50% refund. A rescheduling option may be offered for an additional fee.

• Less than 72 hours before or in case of no-show: No refund.

 

4. Bookings via Third-Party Platforms

• Barcelona Slow Travel is not responsible for the content published by third-party websites or companies.

• Bookings made through third-party platforms do not qualify for Barcelona Slow Travel’s refund policy. Customers must follow the refund terms of the respective booking platform.

• However, customers remain bound by all other Barcelona Slow Travel Terms & Conditions when participating in an experience.

 

5. Customer Responsibilities

​

A. Travel & Health Insurance

• Customers are responsible for securing their own personal insurance policy to cover risks such as injury, illness, or death during the experience.

• Barcelona Slow Travel assumes no liability for customers who do not obtain proper coverage.

• In the event of a medical emergency during an experience, customers are responsible for arranging and covering any necessary medical treatment. Barcelona Slow Travel assumes no responsibility for medical expenses incurred during or after an experience.

 

B. Allergies & Dietary Restrictions

• Customers must inform Barcelona Slow Travel in writing of any allergies, dietary restrictions, or physical conditions at the time of booking.

• While we strive to accommodate dietary needs, customers are ultimately responsible for ensuring the safety of food and beverages they consume.

• For severe allergies, customers must verify ingredients with staff and service providers before consuming any food or drink.

• Barcelona Slow Travel is not liable for any incidents, injuries, or health-related issues arising from food or beverage consumption.

 

C. Personal Belongings & Theft

• Customers are responsible for their personal belongings throughout the experience.

• Barcelona is known for pickpockets, and customers are advised to be vigilant at all times.

• Barcelona Slow Travel is not liable for lost, stolen, or damaged personal items.

 

D. Punctuality & Late Arrivals

• Customers must arrive on time for their experience. It is strongly recommended to be ready at least 10 minutes before the scheduled start.

• If a customer is late and misses part or all of the experience, no refund or compensation will be provided.

 

6. Limitation of Liability

Barcelona Slow Travel is not liable for:

• Personal injury, death, property damage, or theft caused by:

  • Falling, natural forces, active travel (walking, cycling, train, car, etc.), or equipment failure.

  • Consumption of alcohol or food during the experience.

  • Civil unrest, terrorism, adverse weather, or natural disasters.

  • Limited or inadequate medical attention in remote areas.

• Additional expenses incurred due to delays in start or return times.

• ​Force Majeure Clause: Barcelona Slow Travel shall not be liable for any failure to perform its obligations due to circumstances beyond its control, including but not limited to acts of God, natural disasters, pandemics, strikes, transportation issues, government restrictions, or any other force majeure event.

 

By booking an experience, you acknowledge and accept these risks for yourself and for each member of your group.

 

7. Photography & Marketing Consent

• By participating in an experience, customers grant permission to Barcelona Slow Travel to take photos/videos for marketing purposes.

• If a customer does not wish to appear in promotional materials, they must notify Barcelona Slow Travel in writing before the experience.

• If a customer wishes to have a photo or video removed after an experience, they may contact Barcelona Slow Travel via email, and we will make reasonable efforts to take it down from our official channels.

 

8. Copyright & Trademark

• Barcelona Slow Travel is a registered trademark.

• All written content on this website is owned by Barcelona Slow Travel and may not be copied, reproduced, or distributed without prior written permission.

 

9. Amendments to Terms & Conditions

Barcelona Slow Travel reserves the right to revise and modify these Terms & Conditions at any time. Changes take immediate effect upon publication on our website.

 

10. Privacy Policy

By agreeing to these Terms & Conditions, customers also agree to the Privacy Policy of Barcelona Slow Travel.